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How do I get support from the delivery team?

Please use the links below to request support.

Why do I need to use these forms? Why not just send a Teams message or make my request in person?

These forms:

  • Route your request to the proper channels (Simplicity)
  • Create multiple points of failure (Trust)
  • Allow us to resource the team to your request in a healthy way (Respect)
  • Gather the information the team needs to begin work on your request (Excellence)
UBT_icons_learning I need LXD Team support
UBT_icons_web_design I need Design Team support
UBT_icons_chat_digital I need Customer Success support
UBT_icons_online_class-110

I need to submit a Spoke/Coach/Mentor support ticket (This includes issues with a demo environment)

⚠️ ESCALATION:
If the issue requires urgent resolution, please submit your ticket using the link above and then send a message to the Support Escalations (Spoke, Coach, Mentor) Teams channel.

UBT_icons_coding I need software scoping support
UBT_icons_instructor I need help with a Spoke/Coach/Mentor demo
UBT_icons_hand_gear I received a Notice of Non-Renewal or need to request a Spoke/Coach/Mentor site deactivation due to Non-Payment
UBT_icons_lightbulb

Request a product feature or enhancement for consideration
(Note: please submit a scoping request instead if this is a potential client-funded feature)